About the Role
Alex’s Mobile Auto Services is seeking a proactive and customer-focused Customer Success Specialist to ensure every client has a seamless and positive experience. This role focuses on follow-ups, customer satisfaction, retention, and building long-term relationships after services are completed.
Requirements
Education & Experience
High school diploma or equivalent; associate or bachelor’s degree in business, communications, or related field preferred.
1–3 years of experience in customer service, client relations, or follow-up roles.
Experience in the automotive industry or service-based business is a plus.
Skills & Competencies
Excellent communication skills (phone, email, text, chat) and professional demeanor.
Strong organizational skills and attention to detail.
Ability to manage multiple customer accounts and follow-up tasks efficiently.
Proficiency with customer relationship management (CRM) software or scheduling systems.
Problem-solving mindset and ability to handle customer concerns diplomatically.
Responsibilities-Ready Traits
Comfortable reaching out to customers post-service for feedback, follow-ups, and service reminders.
Ability to identify upsell opportunities and communicate them professionally.
Track and document customer interactions and maintain accurate records.
Coordinate with technicians and management to resolve issues and ensure customer satisfaction.
Optional but Valuable
Experience in customer retention strategies and loyalty programs.
Familiarity with mobile service or field service operations.
Basic knowledge of automotive services and terminology to communicate effectively with customers.
Bilingual English/Spanish
Apply now and start your new journey!
About the Company
At Alex’s Mobile Auto Services, we’re redefining automotive care by bringing expert service directly to our customers—wherever they are. But great service doesn’t stop when the job is done. That’s where our Customer Success team comes in.
As a Customer Success Specialist, you’ll play a key role in building lasting relationships with our customers. From follow-ups and feedback to ensuring every client has a smooth, positive experience, you’ll help turn first-time customers into loyal, long-term clients.
We’re looking for individuals who are people-focused, detail-oriented, and passionate about delivering exceptional service. If you enjoy connecting with customers, solving problems, and being part of a growing, fast-paced business, we want you on our team.